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About Report 7.0

About Report 7.0

For reporting, we have utilized the Global Reporting Initiative (GRI) G4 Guidelines and the Construction and Real Estate Sector Supplement (CRESS). This report is prepared “In accordance”—Core.” Results are as of December 31, 2017, and cover property operations internationally unless otherwise noted.

Stakeholder Engagement Channels
Hines engages with internal and external stakeholders in a variety of settings.

Group / ChannelFrequency

Investors
Investor Survey3 years
Interviews (10–15 people)Ongoing
ReportingQuarterly
Investor Conference18 months

Tenants
Tenant Retention SurveyAnnually
Tenant Satisfaction Survey2 years
GREEN OFFICE ProgramOnetime

Employees
Employee Survey2–3 years
Performance ReviewsAnnually
Intranet CommunicationsOngoing
Webcast with Jeff Hines, CEOQuarterly
Management OrientationAnnually

Internal ConferencesOngoing

Industry
Participation in EventsOngoing

 

The real estate industry is adapting to a pace of change that has not been seen in decades. These changes are brought about, in part, by new technologies available to us, by changing tastes and social mores, by the environmental impacts of past and current activities, and by economic realities.

We have titled our sustainability report Adaptability because we believe that adjusting to the changes around us is critical to our industry and to the well-being of our planet. It is a focus of Hines teams around the world.

We are adjusting to the requirements of our stakeholders—investors to whom we have a responsibility to deliver the highest-quality investment decisions, and tenants who depend upon us to deliver work spaces that maximize the potential of their own companies and help them recruit and retain the best talent.

Increasingly, we are focused not only on what spaces look like, but also what they do. Big open floorplates in lower Manhattan, former printing plants, provide communal spaces for people to collaborate. Last-mile industrial space is critical to e-commerce as people move more of their purchases to the Internet. The ability of employees to work from remote locations is redefining the workspace. The blurring of lines between the personal and the professional is causing us to rethink residences.

As we adapt and adjust to these changes, understanding our impact on the environment and communities is as important as it has always been. Smart technology is helping solve some of the challenges, but it is human behavior that is most impactful. There are grass roots efforts in many of the cities in which we live and work that are demanding responsible investment, rational use of material and reuse of waste. Hines is working around the world to champion responsible building and stewardship of real estate and supports local efforts.

To report on the topics material to our business operations, we have once again utilized the globally recognized reporting platform Global Reporting Initiative (GRI) G4 Guidelines and Construction and Real Estate Sector Supplement as the framework for our report.

Hines is committed to keeping its stakeholders informed on an annual basis about the firm’s sustainability efforts and performance worldwide. We invite your feedback, questions and suggestions to help us continue improving our sustainability performance and reporting.

sustainability@hines.com

Gary M. Holtzer
Senior Managing Director

For reporting, we have utilized the Global Reporting Initiative (GRI) G4 Guidelines and the Construction and Real Estate Sector Supplement (CRESS). This report is prepared “In accordance”—Core.” Results are as of December 31, 2017, and cover property operations internationally unless otherwise noted.

Stakeholder Engagement Channels
Hines engages with internal and external stakeholders in a variety of settings.

Group / ChannelFrequency

Investors
Investor Survey3 years
Interviews (10–15 people)Ongoing
ReportingQuarterly
Investor Conference18 months

Tenants
Tenant Retention SurveyAnnually
Tenant Satisfaction Survey2 years
GREEN OFFICE ProgramOnetime

Employees
Employee Survey2–3 years
Performance ReviewsAnnually
Intranet CommunicationsOngoing
Webcast with Jeff Hines, CEOQuarterly
Management OrientationAnnually

Internal ConferencesOngoing

Industry
Participation in EventsOngoing